For about 3 months we've been working on getting our new chatbot ready for launch. The time is finally now.
Watson. Almost everyone - at least in the tech industry - has heard of him. The IBM supercomputer, which is being used across multiple fields, ranging from crucial medical recommendations on cancer treatment to tone analyzing customer support cases.
But what if you wanted to use Watson, to build your own chatbot?
Chatbots are the future of online and mobile interactions. Gone are the days of downloading tons and tons of apps that clog up your phone. Now, you can stay in one app and get everything done. Over 60% of consumers believe businesses should be available, contactable and responsive through messaging apps.
If I had a dime for every time I've heard a company claim that they are Agile or uses the Agile principles without knowing what it is and how they would benefit from using the methodology, I would be a rich man by now. Agile, SCRUM and DevOps have been buzzwords in the business for a long time, but why is it more important to claim to use a process instead of actually gaining value from using it? Let us figure out what it really means.